Created With Timeless Artistry

The Ordering Process

The Ordering Process

White on White
One Jackson Road
Sherborn, Massachusetts
01770
www.WhiteInvites.com
[email protected]
p: 617.921.4236
f: 888.605.9294

Who

White on White is all about making it personal. From great customer service to quality papers and printing, our goal is to ensure your invitation fits your unique style and you love it!

What

For every event and every budget White on White has a great invitation. You may choose from one of many Ready-to-Order Albums, Imprintables, or Custom Design Work.

Where

Our design studio is based in Sherborn, Massachusetts. Every invitation begins with an initial complimentary hour-long consultation. Initial consultations may be done via email or phone, however the most helpful ones are in person. During this consultation we want to hear about you, your event, your ideas and what inspires you to help us pull together a selection of invitations. The invitation sets the initial tone for an event and gives your guests a feel for the attire, the theme, and says something about who you are: sweet, modern, classic, fun, elegant, casual, edgy, traditional etc. Call 617.921.4236 or email [email protected] to schedule your personal consultation. Following our initial consultation a project estimate will be emailed to you with a general description of the proposed project. If you choose to continue work with White on White, a signed invitation contract, invitation wording, and 50% deposit is required. Contracts may be faxed back to 888.605.9294. Basic wording query is included, however the more details we have, the more efficient the process will be.

When

The sooner the better! Wedding Invitation Suites should be ordered no less than six to eight months ahead. These invitations can take as long as two months to produce. That being said – White on White is also able to turn around some party invitations in as little as a week. It all depends on the event and degree of detail, materials being used, printing method, and amount of customization.

How

Once the ball is rolling, the fun begins! Upon receipt of your deposit and wording the creative design
process starts.

  • Ready-to-Order: If you select an invitation from a Ready-to-Order album via email you will receive 1 rough mock-up with wording via email. The rough mock will have approximate typestyles, but may not be exact matches to those in the album. Within a week of receiving your feedback you will be emailed 1 complimentary black & white proof from the company (Arzberger, Carlson Craft, Pioneer, Checkerboard etc.). There will be a $25 charge for each additional proof. If the invitation looks good to you a proof approval form must be signed and returned with final payment in order to proceed to print production.
  • Semi-custom: Over time we have created a portfolio of signature invitations designed by White on White. If you choose to customize one of these invitations, you will receive 2 complimentary proofs via email within one week of the deposit. Following return of your feedback you are entitled to 1 more proof. Further proofs will be charged at $25 each. If the invitation looks good to you a proof approval form must be signed and returned with final payment in order to proceed to print production.
  • Custom Design: While every invitation is unique, the custom design process is truly tailored to you and your event. Custom designs entail an additional $200 flat design fee. Within two weeks of receipt of deposit and wording information, we will create and email you 3 design ideas Within a week of your communication of choice and additional feedback a complete proof (including elements such as, reply card, reception cards etc.) will be emailed to you. At this point you are asked to submit any final design or wording changes to create your final proof. You are responsible for reviewing the final proof for any typos or errors and asked to sign off on each page with approval for printing. There will be a $50 charge for each proof thereafter so please proofread with care. Once you are ready to approve, fax the signed-off proof and proof approval form back to 888.605.9294 and submit the final payment.

Delivery – Orders are generally delivered 3 to 4 weeks from when final payment is received and print production is approved. Invitations may be picked up from White on White or drop shipped directly to your home or alternate address. Customer will be responsible for all outside printer shipping charges and sales tax.

Whoops!!

Proof read, proof read, proof read! If for any reason you choose to reprint your order (such as proof reading error or miscalculated guest list/quantity ordered), you are responsible for 100% of the reprinting and labor costs. It is significantly less expensive to order an additional 25 invitations at the outset, additions after production are considered a new order. Should you choose to cancel your order before printing begins, White on White reserves the right to retain 50% of the deposit.

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